Privacy Policy

At the Bates Mill Store your privacy is a priority. We recognize and respect your privacy. We have procedures intended to ensure that your personal information is handled in a safe, secure, and responsible manner.

E-mail Communications

You will receive promotional E-mail communications only if you have asked to receive such material.

Further Information

We will inform you if we ever change our privacy policy in the future. Your privacy will remain a priority when considering any change.

If you would like any further information, of if you have any questions regarding our privacy notice:

  • Please write to us at Bates Mill Store, PO Box 149, Monmouth, Maine, 04259
  • Call us at 1-800-552-2837
  • Or E-mail Us

Secure Online Shopping

How do I know my personal and credit card information is secure?

You can feel safe shopping on our website. We use industry standard Secure Socket Layer software (SSL) via Shopify to encrypt your personal and credit card information during the order checkout process. SSL technology is the industry standard for secure online transactions. Making a credit card purchase online with us is just as safe as making a credit card purchase over the telephone.

What if I do not want to use my credit card on the Internet?

No problem. Just call 1-800-552-2837 and our Customer Service representatives will gladly take your order over the phone. Our hours are 9:00 AM to 3:00 PM Monday through Thursday (EST), and 9:00 AM to 12:00 PM (EST) on Fridays.


As you browse our webstite, advertising cookies will be placed on your computer so that we can understand what you are interested in.  Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with the Bates Mill Store. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.  You can visit this page to opt out of AdRoll and their partners’ targeted advertising.


A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow webs applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may set and use cookies to identify which pages are being used. This helps us analyze data about our web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.