Contact Us & Visit

We're excited to hear from you! If you're looking for swatches, please request them here.

Our phone number is 1-800-552-2837. To contact us by email, please send your message via the form below.

Customer Service Hours: Monday - Thursday, 9am - 3pm EST and Fridays, 9am - 12pm EST (excluding holidays).

2018 HOLIDAY HOURS

Please note that we will be closed the following days during the holidays:

  Thursday, December 20th: Employee Holiday Party
  Monday, December 24th & Tuesday, December 25th: Christmas Eve & Christmas
  Monday, January 31 & Tuesday, January 1st: New Year's Eve & New Year's Day

Happy Holidays to you & yours!





Bates Team

Visit Us in Maine

Come visit us at our retail store and mill in Monmouth, Maine. At our store, you can check out all of our product styles as well as purchase pound pieces (great for crafts and other projects). In addition, you're also welcome to take a tour of the mill where everything is made.

Our hours and exact location with directions are noted below, but please keep in mind we’re happy to open by appointment as well.

Hours: Monday – Thursday: 9:00 am – 3:00 pm | Friday: 9:00 am – 12:00 pm | By Appointment: 1-800-552-2837 / Email EXCEPTION: Small Business Saturday - Saturday after Thanksgiving, 8am - 2pm.

Location: 904 Main Street | Monmouth, Maine 04259

Directions from: