Contact Us & Visit

We're excited to hear from you! If you're looking for swatches, please request them here.

Our phone number is 1-800-552-2837. To contact us by email, please send your message via the form below.

Customer Service Hours: Monday - Thursday, 9am - 3pm EST and Fridays, 9am - 12pm EST (excluding holidays).





Bates Team

Visit Us in Maine

Come visit us at our retail store and mill in Monmouth, Maine. At our store, you can check out all of our product styles as well as purchase pound pieces (great for crafts and other projects). In addition, you're also welcome to take a tour of the mill where everything is made.

Our hours and exact location with directions are noted below, but please keep in mind we’re happy to open by appointment as well.

Hours: Monday – Thursday: 9:00 am – 3:00 pm | Friday: 9:00 am – 12:00 pm | By Appointment: 1-800-552-2837 / Email EXCEPTION: Small Business Saturday - Saturday after Thanksgiving, 8am - 2pm.

Location: 904 Main Street | Monmouth, Maine 04259

As we have monitored the evolving COVID-19 situation here in Maine, we have made the decision to temporarily close our retail store in Monmouth. We will remain open online and by phone at 1-800-552-2837. In addition, our manufacturing and distribution facility will also continue operating under the CDC guidelines, and we will continue to ship online orders to our customers.

Directions from: