COVID 19 IMPACT: Our team is working harder than ever before. Orders may take several weeks to arrive, but we're confident that you'll find it's worth the wait! If you're gift shopping, we recommend giving the gift of choice with gift cards.

Bates Mill Store

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Contact Us & Visit

We're excited to hear from you! If you're looking for swatches, please request them here.

Our phone number is 1-800-552-2837. To contact us by email, please send your message via the form below.

Customer Service Hours: Monday - Thursday, 9am - 3pm EST and Fridays, 9am - 12pm EST (excluding holidays).

MAINE VISITORS: As we have monitored the evolving COVID-19 situation here in Maine, we have made the decision to temporarily close our retail store in Monmouth. We will remain open online and by phone at 1-800-552-2837. In addition, our manufacturing and distribution facility will also continue operating under the CDC guidelines, and we will continue to ship online orders to our customers.






Bates Team