Contact Us & Visit

We're excited to hear from you! If you're looking for swatches, please request them here.

Our phone number is 1-800-552-2837. To contact us by email, please send your message via the form below.

Customer Service Hours: Monday - Thursday, 9am - 3pm EST and Fridays, 9am - 12pm EST (excluding holidays). Exception: Please note we will close on Thursday, August 1 at 12pm and will be closed for the day on Friday, August 2nd.






Bates Team

Visit Us in Maine

Come visit us at our retail store and mill in Monmouth, Maine. At our store, you can check out all of our product styles as well as purchase pound pieces (great for crafts and other projects). In addition, you're also welcome to take a tour of the mill where everything is made.

Our hours and exact location with directions are noted below, but please keep in mind we’re happy to open by appointment as well.

Hours: Monday – Thursday: 9:00 am – 3:00 pm | Friday: 9:00 am – 12:00 pm | By Appointment: 1-800-552-2837 / Email EXCEPTION: Small Business Saturday - Saturday after Thanksgiving, 8am - 2pm.

Location: 904 Main Street | Monmouth, Maine 04259

Directions from: