PLEASE NOTE: Our team is working harder than ever before. If you’re in a hurry for a gift, check our Sale Section. Not only will you find great deals, but these items are in-stock and ready to ship right away! Even better, give the gift of choice with a Bates Mill Store gift card. To learn more about how we process orders, click here.

Contact Us & Visit

We're excited to hear from you! If you're looking for swatches, please request them here.

Our phone number is 1-800-552-2837. To contact us by email, please send your message via the form below.

Customer Service Hours: Monday - Thursday, 9am - 3pm EST and Fridays, 9am - 12pm EST (excluding holidays).

MAINE VISITORS: Our retail store hours are Monday, Tuesday and Thursday from 9am-2pm.






Bates Team