PLEASE NOTE: Our team is working harder than ever before. With the holiday season fast approaching, we encourage customers to order early this year. Learn more here.

Learn More About How We Process Your Order

All of our products are made from start-to-finish at our factory in Maine by our small, dedicated team of craftsmen and women.  Due to the handmade nature of our products and the time it takes to make them, we do not maintain a traditional inventory.  This means that while some items may be in-stock and ready to ship right away, much of the time they’ll be made to order.

What does this mean for you?  It simply means that you may have to wait a little longer than you’re used to for your order to arrive.  Generally, it takes about 6-8 weeks for us to make a product from scratch (lead times can be shorter or longer depending on the current production schedule).  That being said, we’re absolutely confident that you’ll find it’s worth the wait!

We do understand that there are situations in life where you may find yourself in need an item right away (ie. a last minute house-guest, forgetting a birthday or anniversary, spilling red wine on your moms bedspread and needing to make it up to her ASAP… the list goes on!).  If you have questions on the availability of an item, don't worry, we’re here to help! - just contact us.

Helpful Hint: If you’re in a hurry for a gift, check our Sale Section Not only will you find great deals, but these items are in-stock and ready to ship right away! Even better, give the gift of choice with a Bates Mill Store gift card.